Revised Shipping Policy

NOW Same Day Shipping (on weekdays) by

Shipping (St. Louis, MO 314-894-3200)
www.unitedfsi.com

Because of increased FedEx fuel surcharges and many customer requests for various US Postal Service delivery methods, we have decided to reintroduce the major USPS shipping methods to our existing shipping options. Although it has been our experience that the majority of packages shipped via USPS arrive on time, there have occasionally been some major delays and, in some instances, packages were lost altogether.

USPS has recently cancelled their delivery confirmation service for First Class International and Priority Mail International, so we have no way of verifying/tracking delivery for packages shipped with either of these methods to countries outside the U.S. If you prefer a guaranteed, traceable and insured ($100) delivery, please select the FedEx option. Thank you.

Wondering When Your Order Will Arrive?

Standard:  Within 7 business days of your order submission. Orders may ship in separate packages and may ship either UPS ground or US Mail.

Expedited Service:  Within 5 business days of your order submission via Priority Mail (USPS Mail) or UPS.

Alaska or Hawaii:  Within 7 business days via Priority Mail (USPS Mail).

Outside the U.S.:  Within 2 weeks, although Customs can hold up packages for even longer, especially those shipped to Canada and Spain. Ships via USPS Mail, either standard or expedited.

Shipping charges will be added to your order during Check-out process on this website. Shipping charges are based on all items going to the same address and will ship via either USPS or UPS.

Order Notification:  The great majority of our orders are shipped out within 2-3 business days. Most orders will receive an e-mail notification when their order ships, which includes tracking information (unless sent via standard shipping, such as First Class and First Class International). Sometimes spam filters and certain Internet servers block these notifications and they are lost. (Please check you spam box for your order confirmation.) Note that tracking/confirmation numbers included for orders shipped via USPS Mail are not very useful (and sometimes they don't work at all); they are really just for delivery confirmation purposes.

Security

We value your privacy and security. To protect you and your personal information, this site uses industry standard Secure Socket Layers (SSL) for data encryption prior to transmission.

When you enter the Check-out areas of the site, all data are encrypted using SSL prior to transmission. (Note the "http:" in your browser address bar changes to "https" when you enter a secure area of the site. This denotes transmission using SSL.)

Privacy Policy

Ener-Chi Wellness Center will not sell, trade or rent your personal information including your address, e-mail or accounting information to any other entity. We will not contact you without your permission about any issues other than an order that has been placed.

Payment

2 Payment Options

Credit/Debit Card

Your credit card information is secure with us.
Ener-Chi.com.com accepts the following major credit cards:
Visa | MasterCard | American Express | Discover

 

Check

Your check is welcome here. Purchasing on the Internet has been reserved pretty much exclusively for individuals who use credit cards. Not at Ener-Chi.com. We understand that there are many people who don't use credit cards for various reasons. It you're one of them, you're welcome here. You can choose to pay via checking account debit at the time of Check-out.

Sales Tax

6% tax on merchandise is charged for South Carolina orders only.

Specific Questions about Books, Products and Orders

Other than what is displayed and explained on this website (also see FAQ - Frequently Asked Questions), our customer service is not able to provide you with answers to your questions. Also, please do not call the telephone numbers listed on this site to inquire about the status of your order. If you have not received your order within 8-10 days in the U.S., or within 2-3 weeks for all other countries except Asian and African countries (which can take 4-6 weeks), please email your order information to: support@ener-chi.com and we will promptly follow up on your request.

Return Policy

If the item is not what you ordered, we will give you a complete refund including the cost of shipping both ways. Wrongly shipped items must be returned in their original product package with all documentation in order to receive full credit. Please follow the policies below to be sure to receive your refund.

If the item is damaged or defective, please notify us within 36 hours and return it to us along with the original product packaging and receipt for full credit, including the cost of shipping both ways. Damage that occurs during shipping is beyond our control and cannot be refunded unless the order arrived via UPS or FedEx. In that case your order is insured up to $100. Damage in shipping must be reported within 36 hours of receipt of order, so we can begin the claims process. Please keep the original packaging and paperwork for processing claims. Please follow the policies outlines below (return instructions) to be sure to receive your refund.

Because the loss of a package is beyond our control, we cannot be held responsible for it. No refunds can be issued for lost shipments, except for those shipped via UPS or FedEx.

If you're not satisfied with your purchase (but it is not defective), you may return it within 30 days of delivery in its original condition and we'll refund your original purchase price minus shipping. A restocking fee of 15% also applies. However, this return policy does not apply to books. (Once a book has been opened or read, we can no longer resell it.) Please follow the policies outlines below (return instructions) to be sure to receive your refund.

Important return instructions:

• Please email support@ener-chi.com for returns and await further instructions. If we receive a return that is not authorized we may be unable to refund your money.
• We cannot accept returns more than 30 days after delivery.
• For a full refund to apply, items must be in their original condition with their original packaging.
• If items are damaged or lost on their return trip to us, we cannot make a refund. We recommend that you insure your package just in case.
• In your return package, please include your order number, name and address (a copy of the invoice works best), as well as a note letting us know that you would like a refund. Please include your authorization number and reasons for the return.
• When we receive your return, we will refund the cost of the purchased item(s) minus a 15% restocking fee and shipping charges (via the method that you paid originally) and send you an e-mail notification.

Contacting Customer Service:

E-mail

Toll Free(only if called from USA or Canada): 1-866-258-4006
For all other countries: 1-709-570-7401

Ener-Chi Wellness Center
9 Night Hawk Way
Landrum, SC 29356
USA